Before you call, have your serial number ready. Or start your support request online and we'll connect you to an expert.

Many phone numbers listed here only work when dialed from within their associated countries or regions. If your country or region is not listed, see your support options.

The United States and Canada

United States
1-800-275-2273

Apple reserves the right to refuse or limit the quantity of any device for any reason. In the Apple Store: Offer only available on presentation of a valid photo ID. Value of your current device may be applied toward purchase of a new Apple device. Offer may not be available in all stores. Some stores may have additional requirements.

Education customers
Support: 1-800-800-2775
Sales: 1-800-780-5009

Enterprise
1-866-752-7753

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• Nov 15, 2019.
• Jul 09, 2020.
• With amazing new capabilities and updates to features you use every day, iOS 8 is the biggest iOS release ever. Learn more about iOS 8; The latest version of OS X features an elegant design, includes enhancements to the apps you use most, and enables your Mac.

Accessibility and assistive technology
1-877-204-3930

App Store, iTunes Store, and Apple Books billing and help
Contact Apple Support

Apple Cash and person to person payments
1-877-233-8552

Canada (English)
1-800-263-3394

Canada (French)
1-800-263-3394

Latin America and the Caribbean

Europe

Austria
0800 220325

Belgium (French)
0800 80 404

Belgium (Flemish)
0800 80 407

Bulgaria
00800 6002 7753

Croatia
0800 222 427

Cyprus
800 92433

Czech Republic
800 700527

Denmark
80249625

Estonia
8000 044333

Finland
0800 96372

France
Metropolitain:
0805 540 003
DOM-TOM:
0825 77 00 35¹

Germany
0800 6645 451

Greece
021 0300 9960 (local)
00800 4414 5417

Hungary
06 80 983 435

Ireland
1800 804 062

Italy
800915904

Latvia
800 03251

Liechtenstein
0800 00 1853²

Lithuania
(8-800) 30772

Luxembourg
800 24550

Malta
800 62072³

Netherlands
0800 0201581

Norway
240 55133¹

Poland
00800 4411875²

Portugal
800207983

Romania
0800 400138

Russia
8 800 555 6734

Slovakia
0800 178661

Slovenia
0800 80321

Spain
900812703

Sweden
020 100 529

Switzerland (French)
0800 00 1853²

Switzerland (German)
0800 00 1853²

Turkey
02162821622
00800448829878¹
0216 282 1622 (local)

United Kingdom
0800 107 6285

Accessibility and assistive technology
0800 048 0754

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
3. Free phone technical support number is not accessible by mobile phone. Back
4. PSTN local rate for Moscow, national rates for other regions. In accordance with the sanctions on the Crimea Region announced by the US Government on December 19, 2014 and European Council Regulation No 1351/2014 dated December 18, 2014, the sale of Apple products and/or provision of services related to Apple products in the Crimea Region is suspended as of February 1, 2015. Back
   

Africa

Telephone numbers are subject to change.

1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back

Asia Pacific

Australia
(61) 1-300-321-456¹

Accessibility and assistive technology
(61) 1-300-365-083¹

Brunei
801-4384²

China mainland
400-666-8800¹

Accessibility and assistive technology
400-619-8141¹

Fiji
(61) 1-300-321-456³

Guam
1-800-865-0853

Hong Kong (Chinese)
(852) 2112-0099¹

Hong Kong (English)
(852) 2112-0099¹

India
000800 1009009¹⁴

Indonesia
0800-1-027753

Japan
Within Japan:
0120-27753-5
Outside Japan:
(81) 3-6365-4705¹

Macau
(853) 6262-1631¹

Malaysia
1-800 803 638

New Zealand
0800 1 27753

Pakistan
Dial 00800 01001 first,
then dial 800 361 0479

Papua New Guinea
(61) 1-300-321-456³

Philippines⁴
1-800-1441-0234 (PLDT and
Smart Communications)
1-800-8908-8277 (Globe)

Singapore
Within Singapore:
800-186-1087
Outside Singapore:
(65) 6972-5171¹

South Korea
080 333 4000⁴

Taiwan
0800-095-988

Thailand
Within Thailand:
1800 019 900⁵

Tonga
(61) 1-300-321-456³

Vanuatu
(61) 1-300-321-456³

Vietnam
1800 1127

Telephone numbers are subject to change.

1. Local and national telephone rates apply. Back
2. Free phone technical support number is not accessible by mobile phone. Back
3. Customers calling will be charged at relevant IDD carrier IDD rate. Back
4. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
5. This phone number is only accessible from dialing within Thailand. Back

Middle East

Bahrain
80081552¹

Israel
1809344329¹
033762915²

Kuwait
22282292¹

dial 01 426 801 first,
then dial 8552789177²

Oman
80077471¹

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Qatar
00800100356¹

800844 9724¹ (STC)
800850 0032¹ (Zain and Mobily)

United Arab Emirates
8000 444 0407¹

Telephone numbers are subject to change.

1. Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers. For more information, contact your network provider. Back
2. Local and national telephone rates apply. Back

Optimized Storage in macOS Sierra and later* can save space by storing your content in iCloud and making it available on demand. When storage space is needed, files, photos, movies, email attachments, and other files that you seldom use are stored in iCloud automatically. Each file stays right where you last saved it, and downloads when you open it. Files that you’ve used recently remain on your Mac, along with optimized versions of your photos.

* If you haven't yet upgraded to macOS Sierra or later, learn about other ways to free up storage space.

Find out how much storage is available on your Mac

Choose Apple menu  > About This Mac, then click Storage. Each segment of the bar is an estimate of the storage space used by a category of files. Move your pointer over each segment for more detail.

Click the Manage button to open the Storage Management window, pictured below. This button is available only in macOS Sierra or later.

Manage storage on your Mac

The Storage Management window offers recommendations for optimizing your storage. If some recommendations are already turned on, you will see fewer recommendations.

Store in iCloud

Click the Store in iCloud button, then choose from these options:

• Desktop and Documents. Store all files from these two locations in iCloud Drive. When storage space is needed, only the files you recently opened are kept on your Mac, so that you can easily work offline. Files stored only in iCloud show a download icon , which you can double-click to download the original file. Learn more about this feature.
  
• Photos. Store all original, full-resolution photos and videos in iCloud Photos. When storage space is needed, only space-saving (optimized) versions of photos are kept on your Mac. To download the original photo or video, just open it.
  
• Messages. Store all messages and attachments in iCloud. When storage space is needed, only the messages and attachments you recently opened are kept on your Mac. Learn more about Messages in iCloud.

Storing files in iCloud uses the storage space in your iCloud storage plan. If you reach or exceed your iCloud storage limit, you can either buy more iCloud storage or make more iCloud storage available. iCloud storage starts at 50GB for $0.99 (USD) a month, and you can purchase additional storage directly from your Apple device. Learn more about prices in your region.

Optimize Storage

Click the Optimize button, then choose from these options.

• Automatically remove watched movies and TV shows. When storage space is needed, movies or TV shows that you purchased from the iTunes Store and already watched are removed from your Mac. Click the download icon next to a movie or TV show to download it again.
  
• Download only recent attachments. Mail automatically downloads only the attachments that you recently received. You can manually download any attachments at any time by opening the email or attachment, or saving the attachment to your Mac.
  
• Don't automatically download attachments. Mail downloads an attachment only when you open the email or attachment, or save the attachment to your Mac.

Optimizing storage for movies, TV shows, and email attachments doesn't require iCloud storage space.

Empty Trash Automatically

Empty Trash Automatically permanently deletes files that have been in the Trash for more than 30 days.

Reduce Clutter

Reduce Clutter helps you to identify large files and files you might no longer need. Click the Review Files button, then choose any of the file categories in the sidebar, such as Applications, Documents, Music Creation, or Trash.

You can delete the files in some categories directly from this window. Other categories show the total storage space used by the files in each app. You can then open the app and decide whether to delete files from within it.

Learn how to redownload apps, music, movies, TV shows, and books.

Where to find the settings for each feature

The button for each recommendation in the Storage Management window affects one or more settings in other apps. You can also control those settings directly within each app.

• If you're using macOS Catalina, choose Apple menu  > System Preferences, click Apple ID, then select iCloud in the sidebar: Store in iCloud turns on the Optimize Mac Storage setting on the right. Then click Options next to iCloud Drive: Store in iCloud turns on the Desktop & Documents Folders setting. To turn off iCloud Drive entirely, deselect iCloud Drive.
  In macOS Mojave or earlier, choose Apple menu > System Preferences, click iCloud, then click Options next to iCloud Drive. Store in iCloud turns on the Desktop & Documents Folders and Optimize Mac Storage settings.
• In Photos, choose Photos > Preferences, then click iCloud. Store in iCloud selects iCloud Photos and Optimize Mac Storage.
• In Messages, choose Messages > Preferences, then click iMessage. Store in iCloud selects Enable Messages in iCloud.

• If you're using macOS Catalina, open the Apple TV app, choose TV > Preferences from the menu bar, then click Files. Optimize Storage selects “Automatically delete watched movies and TV shows.”
  In macOS Mojave or earlier, open iTunes, choose iTunes > Preferences from the menu bar, then click Advanced. Optimize Storage selects “Automatically delete watched movies and TV shows.”
• In Mail, choose Mail > Preferences from the menu bar, then click Accounts. In the Account Information section on the right, Optimize Storage sets the Download Attachments menu to either Recent or None.

Empty Trash Automatically: From the Finder, choose Finder > Preferences, then click Advanced. Empty Trash Automatically selects “Remove items from the Trash after 30 days.”

Other ways that macOS helps automatically save space

With macOS Sierra or later, your Mac automatically takes these additional steps to save storage space:

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• Detects duplicate downloads in Safari, keeping only the most recent version of the download
• Reminds you to delete used app installers
• Removes old fonts, languages, and dictionaries that aren't being used
• Clears caches, logs, and other unnecessary data when storage space is needed

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How to free up storage space manually

Even without using the Optimized Storage features of Sierra or later, you can take other steps to make more storage space available:

• Music, movies, and other media can use a lot of storage space. Learn how to delete music, movies, and TV shows from your device.
• Delete other files that you no longer need by moving them to the Trash, then emptying the Trash. The Downloads folder is good place to look for files that you might no longer need.
• Move files to an external storage device.
• Compress files.
• Delete unneeded email: In the Mail app, choose Mailbox > Erase Junk Mail. If you no longer need the email in your Trash mailbox, choose Mailbox > Erase Deleted Items.

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Learn more

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• The Storage pane of About This Mac is the best way to determine the amount of storage space available on your Mac. Disk Utility and other apps might show storage categories such as Not Mounted, VM, Recovery, Other Volumes, Free, or Purgeable. Don't rely on these categories to understand how to free up storage space or how much storage space is available for your data.
• When you duplicate a file on an APFS-formatted volume, that file doesn't use additional storage space on the volume. Deleting a duplicate file frees up only the space required by any data you might have added to the duplicate. If you no longer need any copies of the file, you can recover all of the storage space by deleting both the duplicate and the original file.
• If you're using a pro app and Optimize Mac Storage, learn how to make sure that your projects are always on your Mac and able to access their files.